FAQ

FAQ

How can we help you?

Find the most frequently asked questions here.


How do I know if my order has been shipped successfully?

You will receive a confirmation email containing your order number and details of your purchase.


I would like to make changes to my ordered items. What should I do?

Changes to your order are allowed no later than 23:00 (PDT, -7 GMT) on the day of order. You can contact us via catsluxe.contact@gmail.com to request a change.


What is your return and exchange policy?

Please refer to our return policy for returns.

Our customer service department is open 24 hours a day, 7 days a week. We will respond to your request as soon as possible.


What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via styleluxa.contact@gmail.com to request for cancellation.

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Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 


Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.


Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.


If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.


I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 10-20% on certain products. You can contact us directly via the contact page and inquire about the quantities.